In the event of a violation of a patient’s rights, you can: Intervene with the immediate supervisor of the person providing the service or the Patient’s Representative.*

COMPLAINTS AND APPLICATIONS can be submitted directly to the Company’s Office (level 1), and also sent to the following address:

The Department of Complaints and Applications of the Śląskie OW NFZ considers complaints and requests regarding violations of the rights of beneficiaries in the provision of healthcare services by service providers who have contracts with the Silesian OW NFZ.

Complaints and requests may be submitted to the Complaints and Requests Department:
  • directly at the headquarters at ul. Kossutha 13 from Monday to Friday – from 8.00 to 16.00;
  • by electronic means via the Electronic Inbox as part of the Electronic Platform of Public Administration Services (ePUAP);
  • in writing to the following address: Silesian OW National Health Fund st. Kossutha 13 40–844 Katowice.

Complaints and requests

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